Contact Karana Palms

Frequently Asked Questions

 

Get quick answers to frequent accommodation / facilities questions below or check out our Location page for all your getting here, parking, exploring and local amenity questions. 

 

Q: What time is check-in and check-out?

Check in is at 2pm
Check out is at 10am

 

Q: Do you require a security bond upon check-in?

Yes, we require credit card pre-authorisation of $250 as security at check in.

 

Q: Is there Internet or WiFi access available?

Yes, we provide free WiFi.

 

Q: Is the swimming pool heated?

Yes our solar heated pool is heated in the winter months.

 

Q: What facilities do you have?

• Outdoor Swimming Pool
• Barbecue Facilities
• Undercover Parking
• Tour Desk
• Free Wifi
  

 

Q: Is after hours check-in available?

Yes we offer 24 hour checkin.

Please follow the instructions at door when you arrive if the office is closed.

Karana Palms offers Free Secure underover parking.

 

Q: How often are the apartments serviced?

Apartments are serviced for a stays of more than 7 days.

Additional servicing is on request at a nominal cost.

 

Q: Is all linen provided?

All linen is provided during your stay with us at Karana Palms.

 

Q: Is it possible to have a late checkout?

Yes a late check out is charged at $10p/hour – subject to availability.

 

Q: Are pets allowed?

Pets are not permitted at this property.

 

Q: Is there air-conditioning in the unit?

Yes, our units include free air conditioning.