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Accommodation FAQ's

General information about our accommodation and facilities.

Q: What time is check-in and check-out?

Check in is at 2pm

Check out is at 10am

Q: Do you require a security bond upon check-in?

Yes, we require credit card pre-authorisation of $250 as security at check in.

Q: Is there Internet or WiFi access available?

Yes, we offer free WIFI with limited data for basic needs. Please note a nominal charge will apply for unlimited data to support the ongoing cost of WIFI setting. 

Q: Is the swimming pool heated?

Yes our solar heated pool is heated in the winter months

Q: What facilities do you have?

  • Outdoor Swimming Pool
  • Barbecue Facilities
  • Tour Desk

Q: Is after hours check-in available?

Yes we offer 24 hour checkin.

Please follow the instructions at door when you arrive if the office is closed

Q: Is there car parking available?

Karana Palms offers Free Secure underover parking

Q: How often are the apartments serviced?

Apartments are serviced for a stays of more than 7 days

Additional servicing is on request at a nominal cost

Q: Is all linen provided?

All linen is provided during your stay with us at Karana Palms

Q: Is it possible to have a late checkout?

Yes a late check out is charged at $10p/hour

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Karana Palms Resort 40 - 42 Tarcoola Crescent Chevron Island, Gold Coast 4217 Australia   Ph: 07 5592 6708   Fax: 07 5592 4552